Direct Push Analytical takes pride in customer satisfaction. As a testament to our emphasis on customer service and trying to out perform the competition, we have implemented a Customer Satisfaction Survey Form that we request be completed by both the onsite contact as well as the Project Manager. The survey is a comprehensive form that is provided to all of our clients at the completion of each job....14 questions, consisting of rating our performance on a scale of 1-10 including some yes/no responses.
Currently, since its inception beginning September 2003, 500 responses have been received and tabulated. Results through the 3rd Quarter of 2012 indicate a company wide cumulative rating of 9.17 (company wide cumulative rating), with 10 being the highest. These numbers are
not surprising to us - we strive to satisfy all of
our customers to the highest satisfaction rating. If
for whatever reason you did not receive a survey upon
completion of your project, feel free to complete and
submit one via email or fax (just link to it above).
Additionally, if you just want to provide comments
and/or suggestions regarding our services, please do
so again via email or fax, or simply call us at the
respective numbers listed in the Contact
Us link. One of the best compliments we
can receive is by referrals to someone in the industry. |
Below are some of the comments received to date from the Customer
Satisfaction Survey:
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What I liked most about the service was the willingness to work within the budget & time constraints that the project presented. The project went exactly the way I needed it to go |
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John Hubeny, Heuer & Associates, August, 2012
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I have been thoroughly impressed with Direct Push Analytical on a couple of instances. They are professional, accommodating, & prepared. The proposed costs were slightly higher than competitors, but they arrive to the site equipped with additional supplies that may be required, and they generally are required. They are professional and willing to do the necessary work to get the job done & completed correctly. DPA has gone above & beyond to be informative of the tasks at hand & to ask additional questions for potential needs that benefit the overall project & the client. |
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Name/ Co. withheld at author’s request, August, 2012
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Direct Push provided excellent service & seemed genuinely concerned with assisting Liesch in accomplishing the goals of the site investigation. |
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Adam Zobel, Liesch Associates, June, 2012
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The costs were very reasonable. Bryan also anticipated the actual costs to be less than what was quoted based on how long it would take to complete the job. |
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Name/ Co. withheld at author’s request, May, 2012
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I recently used Direct Push for the first time on one of my Phase II subsurface investigations in NW Indiana. My experience with Direct Push was great. Direct Push is clearly very concerned with their professional image, safety & quality of service without any involvement from me. Direct Push also offered a very competitive price for the service provided. The operation went very smoothly from initial contact to project completion. Was very happy with Direct Push. |
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Benjamin LaPointe, Shrewsberry & Associates, March, 2012
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What I liked most about the service was they were very responsive, very organized and made the project coordination; which is the biggest challenge; very simple. |
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Katie Larsen, Applied GeoScience, March, 2012
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What I liked most about the service was that Bryan is an experienced professional who knows how to get the job done.” |
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Name/ Co. withheld at author’s request, January, 2012
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What I liked most about the service was the people were friendly & easy going- makes for a smooth job. |
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Johli Davis, Dominion Due Diligence, December, 2011
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It was great working with Direct Push. I was very happy with the quick service and the ease in coordinating the work. You were also able to change the scope on the fly and offer additional services where we needed it. The prices were good and I appreciate the long distance mobilization to the site. In the end your excellent service helped us look good to our client and that was very much appreciated! I would rate your service a 10. |
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Stuart Dykstra, V3 Companies, November 2011
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The Direct Push Analytical representative level of knowledge helped us complete our soil vapor implants in a timely manner avoiding additional mobilization charges. |
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Matthew Kemp, Sanborn Head & Assoc., October 2011
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What I liked most about the service was the staff was easy to work with & friendly. |
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David McCoy, Patrick Engineering, October 2011
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I wanted to let you know we appreciate the work that the Direct Push Analytical crew is doing for us. Kevin Collins has been a solid guy so far. The Driller Helper joined him today, and thus far, I can also say the same for him. The conditions at our site are cold, muddy and sloppy and neither of them have uttered a single complaint about the conditions or the work. This is a quality we don't often see with some contractors. Kevin and your Driller Helper are both great assets to your company. |
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Name/ Co. withheld at authors request, December, 2010
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I really appreciate your honesty and promptness. You guys are easy to work with. |
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Joe Fuhr, Geos Environmental, December, 2010
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I am peevish about my driller being on time, being professional, listening to me and accommodating my requests, and leaving the site better looking than we found it. I think I just described your company! Bully for you and expect me to call you for my next drilling job! |
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Mark Slatten, Pinnacle Environmental, June, 2010
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Your quick response to my quote request made our decision to use Direct Push very easy. |
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Name/ Co. withheld at authors request, May, 2010
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Bryan Kinzer and Direct Push Analytical is a first rate operation. Bryan’s work ethic, experience and desire to complete the project on time and under budget are unsurpassed in this field. I would highly recommend him to any consultant or client to use and wish there were more like him in the industry. |
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Wendell Barner, Camp, Dresser, & McKee, December, 2009
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The Direct Push Analytical representative was able to assist when technical knowledge was needed. One of the better decons I’ve seen. |
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Name/Co. withheld at authors request, December, 2009
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One of the most knowledgeable environmental drillers I have worked with. This helped to gain confidence of the customer and reduce number of days onsite. Bryan Kinzer is a seasoned professional that does high quality work with repeatable precision and is committed to getting the job done right. |
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Name/Co. withheld at authors request, December, 2009
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What I liked the most was the flexibility, positive attitude and driven to complete the job by the Direct Push Analytical rep. |
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Name/Co. withheld at authors request, December, 2009
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What I liked the most about the service is good drillers, on time, no wasted time, knowledgeable & resourceful. |
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Name/Co. withheld at authors request, October, 2009
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The geoprobe operator could confidently give input as to the contents of soil samples and was very precise in reporting depth of soil samples. The geoprobe operator worked continuously and we had to tell him to take a break and he was back to work before we were returned from our break. |
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Field Technician, Triad Environmental, March, 2009
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What I liked most about your service was that you were very punctual, prepared to work and worked hard through difficult drilling conditions to complete scope in a timely manner. |
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John Vaz, Vertex Environmental Services, May, 2009
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The Direct Push Analytical representative had good ideas on how to complete work and facilitate effort. |
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Greg Kimball, WSP Environment & Energy, May, 2009
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Direct Push Analytical is very personable, punctual and easy to work with. |
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Buffie Chournos, Earth Touch, May, 2009
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I like the fact that Bryan Kinzer used to work as an environmental consultant. Because of this, he understands what we need to accomplish as environmental consultants. I also have respect for Bryan because I sense he’s “earned his stripes” within the environmental industry. It can be a cold and hostile place. I like and respect Creig because he’s an honest, hardworking guy who absolutely does not waste time and attacks the project like he’s putting out a fire. He’s not new to drilling, and he hustles until the job is done. |
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Jim Gossweiler, Federated Envrionmental, May, 2009
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Direct Push Analytical is reliable. I do not wonder if the crew is going to show up or not, and I do not wonder if the equipment will be in working order. |
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Jim Gossweiler, Federated Environmental, May, 2009
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I call Direct Push for geoprobing or injection projects because you show up ahead of time prepared for the project and complete the project quickly, professionally and on or below budget. There are cheaper options but I am very pleased with your work and will keep calling. |
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Erik Riekert, BHE Environmental, December, 2008
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Very professional, on time, hard workers and did not complain about weather conditions even though it was pretty bad at times. |
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Name/Co. withheld at authors request, November, 2008
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Direct Push provided timely service, came through when I really needed them and provided solid technical capabilities. They are definitely on the “go to” list. |
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Wendell Barner, CDM, November, 2008
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What I liked best was the rep worked effectively and efficiently with basically no direction from me. |
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Name/Co. withheld at authors request, August, 2008
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The reps were patient in dealing with requests by both the consultant and client. |
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Name /Co. withheld at authors request, August, 2008
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Very efficient use of time and ability to meet my scheduling requirements. |
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Alex Maginnis, AECOM Environment, July, 2008
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Operator was very "in-tune" to consultants needs and knew his rig very well. |
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Dan Schweitzer, Sanborn, Head & Associates, July, 2008
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I liked the quick response and preparedness. |
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Brad Lindenbusch, Delta Environmental Consultants, June, 2008
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What I liked best was the Direct Push personnel were very helpful and did things to finish the job and did not have to be reminded. |
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Brad Lindenbusch, Delta Environmental Consultants, June, 2008
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Responsible, honest personnel. |
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Justin Tegels, Kleinfelder West, May, 2008
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Direct Push is one of the better values for geoprobe work in the Chicago area. |
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Name/ Co. withheld at authors request, March, 2008
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Bryan stayed later than originally contracted to give extra effort on purging wells in extreme cold conditions. |
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Name/ Co. withheld at authors request, February, 2008
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Your geoprobe operator was one of the more efficient, competent and trustworthy drillers I've come across in my 15+ years in this business. |
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Bill Squire, Shaw Environmental & Infrastructure, December, 2007
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I liked the pre-job phone calls to discuss equipment needs and willingness to accommodate changes & additions. |
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Bill Squire, Shaw Environmental & Infrastructure,
December, 2007
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Thanks Bryan for giving us great service on a demanding schedule. Your staff was extremely professional and very "can-do". |
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Jerry Jackson, Kleinfelder West, November, 2007
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I have always been very pleased with the knowledge, responsiveness, and professionalism of the Direct Push Analytical Corp. They are the first company we call for mid-west drilling services. |
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Bill Gibbons, EBI, November, 2007
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Direct Push has always had quality service, quality personnel, and quality equipment. Employees have great attitudes and are pleasant to work with. |
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Name/ Co. withheld at authors request, September, 2007
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The level of knowledge
allowed us to revise our scope of work without
compromising the integrity of the results. |
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Name/Co. Withheld at authors request, September,
2007
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Great
to work with a former consultant. DP has a great
understanding for consultants needs. Lots
of environmental knowledge and dedication to
the job. |
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Name/Co. Withheld at authors request, August,
2007
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Very accomodating
and responsive, very knowledgable. I will
definitely use, hire, or recommend Direct Push
Analytical in the future. |
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Michael Marsaglia, PSI, July,
2007
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What I liked
most about Direct Push Analytical’s service
was the Professional Attitude. |
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Randy Spencer, Shifrin and Associates, June,
2007
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Direct Push
Analytical went above and beyond the call of
duty to perform an emergency environmental
assessment for a major dam repair project. With
their willingness to respond on short notice
and work the long hours it took to complete
the project on time, this project was a success
to FMSM engineers and our client. |
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Brad Rodgers, Fuller Mossbarger Scott and
May, April, 2007
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There was
not a question the driller did not answer,
he seemed very knowledgeable. The level
of communication between the driller and myself
made me feel we worked together as a team to
complete the goals at hand. |
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W. Dwayne Gross, Mactec, February, 2007
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Excellent flexibility
in working through less than desirable conditions
to get the job done to standard. Dependable
and consistent in your procedures and service. |
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Matt Birck, The Payne Firm, February, 2007
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What I liked most
about Direct Push Analytical’s service
was their use of the Geoprobe continuous sample
core. (ie Dual Tube Soil Sampling System for
discrete soil sampling). |
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Stuart Engelke, Marlin Environmental, January,
2007
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The level
of knowledge increased the speed of progress
immensely and allowed a large scope of work
to be completed well within the time frame. |
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Direct Push Analytical
was exceedingly professional, knowledgeable
of all aspects of the work, and was polite
and helpful. Went out of their way to
give the best service possible. |
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Megan Utley, Environ, December, 2006
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Very efficient
work – we got quite a bit of work finished
in two days, compared to other companies
we’ve used. |
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Name/Co. Withheld at authors request, November, 2006
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DPA mobilized with
3 days notice to work on a Saturday and Sunday,
which was impressive. |
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Corey King, AMEC, October, 2006
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DPA
representative knew exactly what he was doing
and helped project move along very quickly. |
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More
expensive than some, but for this job extra level
of quality was needed which was delivered. |
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Nate
Beckman , Linebach Funkhouser, Inc., September,
2006 |
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Hard
working employee, willing to work until the job
was done. When I added borings, he did
not complain. |
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Joe
Maulsby,
Pond Robinson & Associates, LP., August, 2006 |
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DPA
representative was a huge help with my project. He
was very professional, he showed up on time and
he knew what he was doing. I will recommend
your company to everyone. |
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Cheryl
Satkus, EBI Consulting, July, 2006 |
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DPAC responded immediately to our needs, which were on rush basis. We were able to win the project because of DPAC. |
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DPAC did everything they could to maximize efficiency and finish the project early, saving us money. |
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DPAC equipment was top notch and looked "professional". In addition, no problems related to equipment were experienced during the project. |
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Mark
Castle, ENSR, June, 2006 |
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I was happy to see that the boring locations drilled were concreted, and the areas were restored to clean/original conditions.couldn't tell that probing occurred. |
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Bob at the Mobile Lab was enthused about the project. He approached us with the ongoing results instead of us having to go to him. |
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Darin
Hintz, ERM, June, 2006 |
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Very pleased with the field portion of this project. Completed quickly and within budget. Things went very smoothly even with OEPA oversight and multiple parties involved. |
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Knowledge of mobile lab and soil gas sampling was a huge benefit…. It definitely helped the project. |
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Pat Higgins, Earth Tech, April, 2006 |
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Very knowledgeable, efficient, and professional. |
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Matt Sowl, Harris Environmental, February, 2006 |
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Provided good insight into basis for low recovery observed, provided insight for flowing/heaving sand issues for well install. |
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Willingness to work long hours (+/-12 hrs) without complaint, courteous all day. |
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On time, no complaints for long day, knowledgeable, cost-competitive. First time using double barrel system, impressed by using latest technology. |
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Stan King, Kelly Buck, February, 2006 |
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Reliable and knowledgeable. |
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J.P. Sweeney, Thermal Remediation, January, 2006 |
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Well prepared for completion of services. On-time, efficient and came to site prepared. |
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James Myer, Secor International, January, 2006 |
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I have told my manager that we need to use Direct Push Analytical Corp. when we can |
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John McCreight, Enercon, March, 2006 |
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Same outcome as in past. Thanks for your hard work and prompt service. DPA went above and beyond on this project. |
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Continued prompt quality service. |
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Eric Riekert, BHE Environmental, October, 2005 |
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Responsive and willing to work extra hours. |
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DPA is a reliable and professional drilling company with state-of-the-art equipment to help in difficult sampling locations. |
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Daniel Jelinek, ERM, November, 2005 |
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DPA is very efficient. It may have taken someone else 2 days to do the job that DPA did in 1 day. |
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Office and field personnel are friendly and knowledgeable. |
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Megan Marhelski, MACTEC, November, 2005 |
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Sampling went very good. |
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Great Service and enjoyed sampling on what could have been a problem site. |
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Norman Puckett, FMSM, October, 2005 |
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Did an outstanding job meeting our short time frame for drilling. Also was very responsive on providing us with a proposal. |
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Brian Harootyan, ENSR, November, 2005 |
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It is nice to work with someone who is willing to help get a project completed in a short time. |
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Rusty Dornbush, Mactec, November, 2005 |
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Very personable Employees. |
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Nate Stroop, ENSR, November, 2005 |
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Liked the fact that I had the drillers cell phone and that I did not need to coordinate with PM. |
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Impressed with the rig and trailer. Not typical Geoprobe – actually could not find truck because we were looking for an open trailer. |
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Patricia Lappe, CDM, November, 2005 |
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Very clean and diligent. |
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Showed up on-time. Worked fast. |
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William Robinson, BBJ, September, 2005 |
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The operator was aware of what AGI was trying to accomplish plus he was patient during the periods of groundwater sampling but was still productive (i.e. setup at next location, cleanup, etc.). |
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Tim Evans, American Geosciences, Inc. November, 2005 |
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DPA did a great job. I would definitely use your company again and would recommend your company to others. |
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Chris Macek, GZA GeoEnvironmental, November, 2005 |
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The crew did a great job, despite project challenges. The only reason we hired you is because you are the best! |
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David MacDonald, ACME Contracting, Ltd, November, 2005 |
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The operator was prepared to collect the water samples using various techniques if necessary. Our client (onsite) was very pleased with the efficiency and quality demonstrated by Direct Push Analytical. |
Kris Fields, URS Louisville, June, 2005 |
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Quotations received were within competition of other companies. However, I like working with companies I know and like to do repeat business with professional and good servicing companies. |
Jeff Everhart, Entrix, May, 2005 |
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On this project and previous projects with DPA, DPA representatives show up at the site before our scheduled meeting time and complete projects very efficiently. In my experience, DPA completes projects ahead of schedule (for example, a 1½ day job done in one day). This “under-promise and over-deliver” approach is much appreciated.
Direct Push Analytical is not the cheapest choice, but when the clients have allowed me to obtain bids and recommend a provider, I have chosen Direct Push Analytical because of your promptness, efficiency, and “bang for the buck”. |
Name/Co. withheld at authors request,
June, 2005 |
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Maintain current level of professionalism – you’ll stay ahead of the game. |
Heather Brent, URS Pittsburgh, June, 2005 |
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I was impressed by how well organized the trailer was – everything in place and plenty of supplies. Also, we worked thru lunch in order to finish the job early rather than stay ½ day extra. |
Jeff Menken, Patrick Engineering,
April, 2005 |
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You guys had all of the equipment you needed, which has been a problem with other drillers. |
Brandon Teel, CEC,
March, 2005 |
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They provided us timely quality products which is why I hired them. I will definitely use them again. |
Michael Weinstein, SRW Environmental, June, 2005 |
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Great field attitude “can do/will do” – Team Players worked a steady pace. |
David Pyles, KPRG Environmental Consultation & Remediation, March, 2005 |
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Very prompt, responsive, equipment in good order, friendly people. |
Erin Huntley, Environmental Strategies,
January, 2005 |
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The availability of different pieces of equipment and its ability to get into close quarters. |
Matt Nemechek, ATC Cincinnati,
January, 2005 |
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“Great
company, energetic, professional people, tons of experience,
flexible, and eager to please company” |
Jason
Weedon, EGSL, April, 2004 |
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“I’ve only worked with you guys 3 times but I’ve been impressed with your service each time. I enjoy working with your company and look forward to working with you more in the future” |
Sean McCuddy, Northern Environmental, April, 2004 |
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“I was very impressed that the crew wanted to work long hours to get the job done – not just 9-5 probers” |
Daniel Miracle, Delta Environmental,
March, 2004
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“Quality Work” |
Kim Bowers, GZA, July, 2004 |
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“Very easy to work with despite changing work plans and adding another boring/temporary well after the job was scheduled, and a day or two before the job was to be performed. Very accommodating and professional which is greatly appreciated” |
Dennis Wingrove, GES, March, 2004 |
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“Professionalism, appearance of work, track geoprobe great for tight spaces!” |
Jennifer Lintz, Handex, March, 2004 |
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"I
enjoy and welcome their comments on various geology – they
have more experience than me with drilling & I
like the mutual respect”
"I love your wells – I have not seen a better
well installed in my 3 years of this job”
"I like that you don’t complain about doing
your job."
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Martha
Stevenson, Northern Environmental, May, 2004 |
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“The driller was very professional and accommodating. The equipment was also well maintained. The driller was also efficient and was very knowledgeable” |
Michael Darnell, SRW Environmental,
September, 2003
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“Direct
Push is fast, affordable, and professional and will
do anything possible to accommodate a clients needs” |
Alex
Maginnis, EarthTech, August, 2003 |
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“Direct Push worked diligently to complete all the soil borings needed on time, despite adverse conditions” |
William Techau, The Upchurch Group,
December, 2003
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